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Novel Coronavirus

Action Being Taken to Protect Against the Novel Coronavirus

UPDATED ON 3/19/2020

Signature HealthCARE has been aggressively proactive in implementing active measures against the Novel Coronavirus and its corresponding illness, COVID-19. The safety and well-being of our residents and stakeholders is always our top priority. We have been closely monitoring all CDC and other government agency updates and following their directives, as well as employing appropriate standard precautions and preventative measures against infection, including, but not limited to, restricting in person access to our facilities, except under very specific and essential resident circumstances.

We understand that people in cities where our facilities are located may have tested positive for COVID-19. At this time, our facilities do not have any residents who have tested positive for the virus. In the event a resident would exhibit symptoms, the resident will be evaluated immediately and, if recommended by the physician and local health department, sent out for further evaluation, testing, and treatment to a partner hospital. If positive, and in accordance with the latest CDC guidance, it will be determined on a case by case basis as to whether the resident can return to our facility for further treatment. Like most long-term care centers, our facilities are not equipped with special air pressure isolation rooms mandated by the CDC to appropriately care for certain or more serious cases of residents with this condition.

We will follow a similar protocol should a stakeholder exhibit symptoms of the virus. The stakeholder will be sent to the local health agency immediately for testing and will not be permitted to return to a facility until medically cleared. Our stakeholders are following general infection control procedures, as well as those instructed by the CDC and other government agencies which include: screening all stakeholders and residents daily for symptoms of the virus, hand washing, cleaning equipment, and utilizing face masks and other protective equipment in the event a resident exhibits symptoms of the virus or a facility accepts a resident with a confirmed case.

We also will notify all required local health agencies of any suspected exposures we encounter and follow the local health agency’s protocol in notifying other potentially exposed residents, families, and stakeholders.

We sincerely appreciate our families, visitors, vendors, residents, and communities’ understanding in abiding by the visitation limitations mandated by the government. These restrictions will remain in place until the government instructs us otherwise, and the facility deems it safe for our residents and staff. And we cannot say “Thank You” loudly enough to our stakeholders who are working tirelessly to help keep our residents, their, families, and each other safe and healthy.

Signature HealthCARE: Keeping Our Residents Connected!

Remote Visit Instructional Video



More Ways to Stay Connected

3/17/2020 UPDATE Signature HealthCARE makes the safety and well-being of our residents and stakeholders our top priority, always. Based on the instructions of the CDC and other government agencies, including the continued, daily guidelines issued by President Trump and the White House, our facilities remain under “Limited Access” which means no individual, regardless of reason, can enter a facility, except under certain and very specific circumstances, such as an end-of-life situation or when critical for a resident’s emotional well-being and care.

Although in person visitation is not permitted right now, Signature HealthCARE is offering and using many innovative alternatives to keep our residents connected with family, friends, and the outside community!

Signature HealthCARE has launched several new platforms to help improve communication, while upholding mandated safety standards:

  • YourDoc2U is a telehealth service platform, usually used by doctors and staff, to ensure all patients have equal access to quality healthcare, regardless of location. Signature HealthCARE has expanded that technology to allow families to set up a remote, virtual conference with their loved one, using the equipment that is already available at our facilities.
  • InspireTV is an application that allows our facilities to stream virtual museum tours, cooking shows, faith-based topics, and in-house videos for our residents, created by our own stakeholders.
  • Other Closed-Circuit TV Channels give certain facilities the ability to share updates, music, virtual tours, local videos sent from community members, and other fun engagements through their closed-circuit TV system.
  • Touch Points is a resource website launched within our facilities to offer up-to-date, quality of life engagement resource links that our residents can connect to for fun activities such as art projects, adult coloring books, puzzles, daily devotions and more.
  • Specific Food Service Menus are offered to our residents, so they may order specific foods for their leisure and comfort.
  • Cell Phone, FaceTime, and Skype capabilities for connecting with families.
  • Internet/WiFi Availability for our residents.
  • Facility Facebook Page allows families and friends to stay updated on the latest news at Signature
  • Virtual Chaplain Visits are available for residents for their emotional and spiritual well- being.
  • Letters and Cards to residents from family, friends, and the community are encouraged and are coming in! We continue to be vigilant about safety precautions and ask that if you do send us resident letters, please remember good hand washing hygiene when handling the letters your loved ones will receive. We at Signature HealthCARE know these are difficult times for all involved. Our residents are our family, and we will continue, every day, to strive for excellence in their safety, health, quality of life and keeping them connected!

Additional Information & Resources

Please remember the following recommendations from the CDC, as the flu virus also remains highly active across the country, putting all of us at risk for several more weeks.  Get the flu vaccine and be vigilant with the appropriate hand hygiene and prevention measures:

  • Wash your hands for at least 20 seconds after using the restroom, before eating, and after blowing your nose, coughing or sneezing.
  • Use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth
  • Cover your cough or sneeze with a tissue and throw it away
  • Stay home when you are ill

State Specific Information

If you have any further questions, please contact your loved one’s facility.